Comment on Online Order Tracking Numbers Linked to 3rd Party Site Trackers

st3ph3n@midwest.social ⁨3⁩ ⁨days⁩ ago

• apfelwoiSchoppen@lemmy.world ⁨3⁩ ⁨days⁩ ago

  I had a package from Loop Ear Protection that did this and didn’t ship for a month. They also don’t have customer service and only an AI chat bot that condescendingly kept telling me that the package was shipped. Isn’t life grand?

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  • crank0271@lemmy.world ⁨3⁩ ⁨days⁩ ago

    I’ve avoided ordering from Loop after reading similar reports. I’d considered getting some of their ear plugs to try, but now I would just try something generic from AliExpress. If it’s not going to show up for a month, it may as well be super cheap.

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    • apfelwoiSchoppen@lemmy.world ⁨3⁩ ⁨days⁩ ago

      Probably the same thing with branding on it anyways.

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• undefined@lemmy.hogru.ch ⁨2⁩ ⁨days⁩ ago

  My side business is a transportation management system (TMS) that communicates with shipping carriers. Because I got so frustrated with this exact problem I developed a series of “hacks” so that when this happens customers don’t actually see it marked shipped until someone confirms it.

  It’s very annoying but I think it’s worth it to convey accurate information. A lot of misunderstandings and pissed off customers come from shitty tracking APIs. My other favorite is “out for delivery” when it’s not; they don’t want to get in trouble for delivering it late but by lying to people you’ve just pissed them off even more.

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  • apfelwoiSchoppen@lemmy.world ⁨2⁩ ⁨days⁩ ago

    I’ve had more than a few Out for Delivery shipments that take two days or Undeliverable, No One Home when I’ve been home with dogs who tell me when a bird farts so yeah. Those deliver folks are overworked and underpaid but heck it is frustrating.

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• NutinButNet@hilariouschaos.com ⁨2⁩ ⁨days⁩ ago

  I got into an argument with my local post office for doing that. The mailman was notorious for marking packages as delivered when he hadn’t even left the damn parking lot. Every morning at 8 AM I would get a delivered notification to my email.

  The USPS employee I was talking to said “oh that’s normal, we all do that.” Huh? You mark a package as delivered and you haven’t even left the parking lot?! How does that make any sense? Why even provide a status update to me at all if you do that??

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