Seems like you’re in the UK too.
Yeah, this was never a thing until Amazon made it one.
Thankfully, the law is very unambiguous about this, and if a parcel is left outside and then stolen before it gets into your hands (unless you specifically asked for it to be left outside) then you are entitled to a refund or replacement.
Amazon just play the numbers game and figure that replacing x number of packages costs less than needing their drivers to bring all the undeliverable packages back and try again a different day.
It’s not a cool precedent though and I very much dislike it being normalised.
Dozzi92@lemmy.world 19 hours ago
And when I order laptops from Amazon, they generally send them UPS and make me sign for them. Pretty much anything expensive I’ve had to sign for. Chargeback should be ezpz for OP, though they may want to file a police report (can’t recall the first thread, if they did or not).