pikmeir@lemmy.world 1 day ago
I had a similar thing happen with Best Buy. I ordered a laptop which showed as “delivered” but never arrived. In fact I was at home the whole day they claimed it was delivered and nobody even came. Best Buy had no proof it was delivered other than a tracking number, and wouldn’t send me a new one or refund me. The employee on the phone told me to just call the police and report it as stolen. I escalated it to a supervisor and asked them to listen to the original conversation, and explained that it’s not my responsibility to get the laptop - it’s their responsibility to ship it to me. I also at the same time disputed it with my credit card. The end result was someone at Best Buy calling me back and apologizing for the employee’s mistake, and my credit card company saying they refunded my money, as well as telling me I could keep the laptop if it ever arrived later. So it ended up working out. I just had to escalate it and be the squeaky wheel.
foggy@lemmy.world 1 day ago
Yeah this is what back charges are for, and the absolute beauty of credit.
Won’t hear me say that much.
But you don’t have to go through the nonsense if you use credit.
You tell them “hey I bought this and didn’t get it I am disputing the charge.”
And their legal team calls their legal team and says “we want receipts and proof or we will litigate and also we are a financial institution and you’re best buy so be smart here.”
Instant (well not really, but effortless) resolve almost every time you’re in the right.
dhork@lemmy.world 1 day ago
Yes, the system works, but it kinds sucks that it’s based on getting the biggest gorilla on your side, rather than which side is actually in the right.
WolfLink@sh.itjust.works 1 day ago
That’s kinda the way of the world in general unfortunately.
Rai@lemmy.dbzer0.com 1 day ago
I use my credit card for everything, and pay it off fully every month.
I had to do a chargeback once. Convert tickets bought in December 2019, concert obviously cancelled. Ticket site wouldn’t refund, they just kept saying “oh just wait until it’s rescheduled” when I E-mailed for a refund. I asked four times. I told them “even if it is rescheduled, I’m not going to a concert in a pandemic.”
I went to my credit card’s web site, clicked a button, wrote a sentence, and the charge was gone. Never heard about it again. It’s truly the way to go.
phx@lemmy.ca 23 hours ago
Yup. I use credit a lot but also pay off my cards every pay period. I get that it sucks for merchants, but you know what sucks worse: getting cheated like this on a debit/cash transaction, or worse having your debit card skimmed.
A relative of mine had the latter and the bank froze her account for weeks while investigating. If it was a credit card they’d just freeze the transaction and maybe send you a replacement card with different #