Not everybody has all the information to know whether a company is known for this kind of shit. I’ve heard a lot of stories about PayPal screwing over sellers in particular by freezing their funds for no justified reason, but I can see people falling for the “they must have been doing something bad they aren’t admitting” you always see in response to anyone complaining about some authority imposing arbitrary punishments on them.

My personal gripe with PayPal is, I was once relying on income from sales through them, and had withdrawn money to my bank that I needed to pay my rent. A customer filed a spurious dispute (later resolved in my favor) on a sale that was only a tiny portion of that, and their response was to immediately reverse the whole completed bank transfer. So I almost missed paying rent and had to scramble to figure it out.

Anyway, fuck PayPal, sympathy to all their victims.