This is also true when looking for repair parts at Home Depot.
Me: I need a replacement gasket for a Kohler toilet flush valve.
Them: Here’s a universal replacement flapper.
Me: My toilet doesn’t even have a flapper, I just need the -
Them: But this is universal, it’ll work.
I hate going to Amazon for everything, but shit like this is why…
MonkRome@lemmy.world 3 months ago
God I’ve had that experience, ask a question I have some understanding of, they respond with an answer that completely misunderstands their own products and fundamentally misunderstands how anything works.