Comment on Oops, something went wrong!

• hperrin@lemmy.ca ⁨13⁩ ⁨hours⁩ ago

  The “we don’t want to deal with it” part is something you’re attributing to them with no evidence. As a former SRE, I can guarantee you they are dealing with it.

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• Thaurin@lemmy.world ⁨2⁩ ⁨days⁩ ago

  It’s not that it’s an internal error that is not handled properly. They don’t want to tell you the exact error message and detailed information around that, because it would expose the internal state of the backend and that would be a security issue. There is really nothing more that they can tell you, except that a developer needs to look at this (and possibly thousands to tens or hundreds of thousands of similar logged errors).

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  • perishthethought@lemm.ee ⁨2⁩ ⁨days⁩ ago

    Maybe then, the message could be, “An internal error has occurred and we’re going to work on fixing it but there’s nothing you can do to fix it yourself right now”. It’s the “Oops” that fries my grits.

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    • cattywampas@lemm.ee ⁨2⁩ ⁨days⁩ ago

      I do agree, the whole “oops sowwy” with a sad Labrador vibe is a little irritating. But I guess they do it cause it’s a harmless and layman-friendly response.

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    • AwesomeLowlander@sh.itjust.works ⁨2⁩ ⁨days⁩ ago

      If you’re tech-savvy enough to want detailed error messages, you should also be tech-savvy enough to understand the implied message you just typed out. The ‘Oops’ isn’t for you, it’s for the average user.

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  • Cryophilia@lemmy.world ⁨1⁩ ⁨day⁩ ago

    It’s almost never an internal error. The vast majority of the time it’s vpn blocking or some such bullshit.

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  • Forester@pawb.social ⁨2⁩ ⁨days⁩ ago

    LMFAO. I probably have to truncate at least five error log files a week on various vps servers at my company because they fill the SSD and crash the OS. We rent servers we don’t dev them for our cx.

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    • Thaurin@lemmy.world ⁨1⁩ ⁨day⁩ ago

      Are you not rotating your logs with for example logrotate?

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      • Forester@pawb.social ⁨1⁩ ⁨day⁩ ago

        To reiterate, they are not my logs. It’s not my server. It’s a server that the customer is renting and not maintaining and we’re not going to purge their data unless they ask

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      • Forester@pawb.social ⁨1⁩ ⁨day⁩ ago

        So literally just found somebody’s exim main log archive.gz that was 12 GB and this is an archive from 2023. I have no idea why it even exists on this mans server still and was not reclaimed with the rest of its older brothers

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• cattywampas@lemm.ee ⁨2⁩ ⁨days⁩ ago

  You’re assuming they aren’t already aware of the issue.

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  • perishthethought@lemm.ee ⁨2⁩ ⁨days⁩ ago

    Sorry but how does that help me?

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    • cattywampas@lemm.ee ⁨2⁩ ⁨days⁩ ago

      What I’m saying is that when you see one of these messages you should interpret it as “something is wrong on our end, nothing you can or need to do on your end, please hang tight as we’re aware of the issue and working on it”

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      • Rhynoplaz@lemmy.world ⁨2⁩ ⁨days⁩ ago

        But it’s MY Internet, and I want it NOW!!

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    • spongebue@lemmy.world ⁨2⁩ ⁨days⁩ ago

      How does telling someone about a problem they’re already aware of help you?

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      • Forester@pawb.social ⁨1⁩ ⁨day⁩ ago

        When you’re in a restaurant and your server accidentally dumps the entire tray of food in your lap, would you prefer them to apologize or just stare at you because you already know what the problem is?

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• Kolanaki@pawb.social ⁨2⁩ ⁨days⁩ ago

  Of course if their servers and whatnot are shit they won’t straight up tell you they are shit.

  It’s why modern multiplayer games don’t even show everyone’s latency anymore. It would let players know imperically that their servers are shit.

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