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Comment on Ordering coffee in the USA triggers me

I more or less agree. In your juice bar example we’re talking about lower margin perishables. Totally makes sense there. The beverage in question was a coffee drink which is, frankly, pretty high margin. Especially with the ice. The problem with this thread is people moving to hypotheticals when a fact check was literally a click or so away.

Facts aside - Anyone who’s worked in hospitality or the service industry generally understands doing a solid for a customer will typically pay dividends as they will return to spend more money later. This was clearly an opportunity lost, objectively speaking.

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Denjin@lemmings.world ⁨2⁩ ⁨weeks⁩ ago

This was clearly an opportunity lost, objectively speaking.

LOL do you think Dunkin Donuts give a flying f about one customer possibly coming back in the future and maybe buying an extra coffee some time because they got a bit extra?

The cashier is doing what they’ve been told to do by their minimum wage, shitty job and f them for not breaking the rules and maybe even getting fired for not giving a stranger free coffee?

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- intensely_human@lemm.ee ⁨1⁩ ⁨week⁩ ago
  For Dunkin’ Donuts as such, that one interaction is a single cell in an enormous crystal of interactions. Dunkin should write a procedure for this particular case because it’s going to happen millions of times.
  
  And their procedure, to keep those thousands of customers, should be to fill up the cup.
  
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- yggstyle@lemmy.world ⁨2⁩ ⁨weeks⁩ ago
  
  LOL do you think Dunkin Donuts give a flying f about … extra coffee?
  
  See what I did there? Neat.
  
  The cashier is doing what they’ve been told to do by their minimum wage, shitty job and f them for not breaking the rules and maybe even getting fired for not giving a stranger free coffee?
  
  This argument you are pushing here is purely based in fantasy… or some pretty weak attempt to troll. Unless you have some first hand experience in that chain (you don’t) you are just engaging in a straw man argument.
  
  The costs of the coffee both hot and cold have been posted. Your assessment falls completely flat factoring in that cost or just exercising some basic common sense.
  
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  - Denjin@lemmings.world ⁨2⁩ ⁨weeks⁩ ago
    Anyone can lookup prices, please show me where on those prices it shows a volume or weight of coffee that you can expect to receive. Unless it shows that, you can’t compare shit.
    
    You also don’t know what a straw man argument is.
    
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    yggstyle@lemmy.world ⁨1⁩ ⁨week⁩ ago
    I did some research. I’ve even provided industry perspectives on the situation.
    
    Your turn to provide something more than what amounted to negging followed by at best an opinion constructed out of pure fantasy.
    
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