yggstyle
@yggstyle@lemmy.world
- Comment on Day 192 of posting a Daily Screenshot from the games I’ve been playing until I forget to post Screenshots 3 weeks ago:
Damn. Hats off to the developers there. It’s immersive and well thought out.
- Comment on The $900 Ayaneo 3 is the most exciting PC handheld the company’s yet made 3 weeks ago:
Man I was ready to trash this post as an ad, but this stopped me. IMO you should put your opinion in the post to make for a more compelling interaction… otherwise it’s just an RSS feed with more steps.
On topic: I like the concept of handheld that can do double duty via oLink etc. With a lot of these handhelds I think we’re on the verge of seeing something finally replace laptops. There’s some hurdles to jump but I genuinely feel like this formfactor is part of the next step.
- Comment on EA lost $6 billion in market value, following FC 25 & Dragon Age underperformance news 4 weeks ago:
🫂 Westwood was such a great studio.
- Comment on Some k pop singer is singing a song at the end of my local news broadcast. 4 weeks ago:
Dang I really hope culture stays on its side of the fence. Wouldn’t want to expose anyone to new concepts or something that wasn’t home grown.
- Comment on Think this is a realistic prediction or just being used to hype up investors? 4 weeks ago:
If you like that theory you should love looking into tech bubbles.
- Comment on EA lost $6 billion in market value, following FC 25 & Dragon Age underperformance news 4 weeks ago:
Justice for command and conquer.
- Comment on Amplitude announce Endless Legend 2, an oceanic 4X with Manor Lords outfit Hooded Horse as publisher 4 weeks ago:
You, like me were probably thinking about this glorious game… and were equally disappointed that it wasn’t. 🥲
- Comment on [deleted] 4 weeks ago:
Whoa now. That’s crazy talk.
Next you’re going to tell me they want everyone to be registered online to our IDs so we can be tracked. I mean to save the children. 🇺🇸
And then you’d prolly suggest something wild like they are putting back doors in our encryption and communication networks so they can track us further … I mean to save the children. 🇺🇸🦅
I suppose then just for fun you’d toss in something utterly insane like keeping track of us with camera systems and arresting us using those cameras - purely on speculation alone… I mean to save the children. 🇺🇸🦅🫡
And you’d be an absolute comedian - Because what are we… some crazy country like all those bad ones we talk about? Nonono. Not only are we free - #Buy God™, we’re gonna save those kids. 🇺🇸🦅🫡🎇🎆🎇
(Yes the spelling was intentional)
- Comment on [deleted] 4 weeks ago:
- Comment on [deleted] 4 weeks ago:
Careful. That sort of smut is banned in our free country.
- Comment on You Can Now Play DOOM In Microsoft Word, But You Probably Shouldn’t 4 weeks ago:
Look. If most “productivity trackers” are only tracking active window and mouse clicks / cpm … it more than counts - it should be granted extra points.
Fuck me look at how how hard Johnson is working. Been typing like a madman all day.
- Comment on ADL defends Nazi salute 4 weeks ago:
I’d feel pretty safe if I literally controlled the platform everyone was speaking on, too.
- Comment on [deleted] 4 weeks ago:
… WHAAAAAAAT
- Comment on [deleted] 4 weeks ago:
Sorry, where are you from? It seems like I should be either apologizing for a countryman or crossing a place to visit off my list.
- Comment on Ordering coffee in the USA triggers me 4 weeks ago:
… if you’re making the coffee + milk, then adding ice, you have to make the coffee part “strong” in one way or another, because that ice is going to melt …
… Afaik, dunkin doesn’t have a chilled container of the latte shipped in, or made in bulk. They could have changed from the last time I talked to anyone that worked there, but at the time it was in smaller batches and stored at the temp it came out in. So if they changed the amount of ice, it would change the finished drink…
First: thank you for providing context actually based in facts and industry knowledge opposed to a lot of what is being thrown around.
Stores tend to go for consistency between products as a priority, so they don’t have as much freedom.
While yes, absolute consistency is a big part of any brand… most of these brands also focus and typically even build into their training (almost annoyingly so) a focus on making sure the customer leaves happy. These are two very common core values that most chains build their business on.
With that in mind: I’d be hard pressed to assign anything outside either laziness or indifference to the employee OP ran into. If it indeed was a training issue or something they weren’t sure of - that’s what management is for. Letting a customer go with a half full cup and dissatisfied was only going to end poorly.
- Comment on Ordering coffee in the USA triggers me 4 weeks ago:
I did some research. I’ve even provided industry perspectives on the situation.
Your turn to provide something more than what amounted to negging followed by at best an opinion constructed out of pure fantasy.
- Comment on Ordering coffee in the USA triggers me 5 weeks ago:
LOL do you think Dunkin Donuts give a flying f about … extra coffee?
See what I did there? Neat.
The cashier is doing what they’ve been told to do by their minimum wage, shitty job and f them for not breaking the rules and maybe even getting fired for not giving a stranger free coffee?
This argument you are pushing here is purely based in fantasy… or some pretty weak attempt to troll. Unless you have some first hand experience in that chain (you don’t) you are just engaging in a straw man argument.
The costs of the coffee both hot and cold have been posted. Your assessment falls completely flat factoring in that cost or just exercising some basic common sense.
- Comment on Ordering coffee in the USA triggers me 5 weeks ago:
Soda fountains keep being brought up here … The coffee machine in this post evidently measures based on coffee dispensed… If soda were dispensed the same way, it’s likely soda with no ice would also give you a less than full cup.
I’ve worked with those machines before. Most are simply time based and trigger that use knowledge of volume per second to determine pour size. It’s functionally identical to a bartender executing a free pour. The difference however is in why they are doing it. A bartender is doing that to ensure proper ingredient amount - the machine at a franchise is most notibly focused on time saving: a server pushing the button until it is full cannot do multiple things and ‘at best’ can fill two cups at once - (yes, yes, I know you can do more but… let me have this) With the machine a rep can fill multiple glasses unattended and contine working in the background. This is chiefly about efficiency (time is money.)
Also, don’t go insulting or blaming the worker in this instance. They likely have to follow the guidelines of the job or risk losing it. “Pre-programmed to not be able to problem solve”? Fuck right off with that.
No. The insult stands. I’ve worked over 10 years in that industry from food service to high dining. I’ve hosted, served, bartended, managed and assisted in opening two start up coffee shops. I have never, in the history of my work, seen a chain or management that would accept that behavior from an employee. Give me the chain number. I’ll call it and speak with the manager - Hell- I’ll speak with a district head. That’s how confident I am in this. I’ve seen similar behavior out of employees and coworkers before- and on days when I was being unquestionably a POS I’ve done it too… it’s wrong. Plain and simple. The marginal cost of the additional beverage is non-existent in the face of future business with the patron whom you kept coming back.
It fails the cost vs profit test, it fails the social test, and it fails the service test. This is simply beyond reproach and if you feel otherwise please, by all means, explain to us all how a baseline employee was empowered to make a judgement call that left a customer with a foul taste in their mouth … so much so that has turned into a social media discussion. That action has now been seen by hundreds of eyes and will effect future purchases. All over arguably pennies in product that likely is thrown out regularly to cycle in fresh coffee.
If the machine is set to dispense a certain amount of coffee, the worker would either need to press the button twice…
(gasp.) Twice? And the problem is solved? See my lack of problem solving statement above. The kid was making excuses and at best was wrong and at worst was being a shit. I covered the machine and the rest of your comments following that above.
I’ve done my time in those trenches: as someone who’s been there: kid was a shit. As a customer, objectively, from the outside: kid was wrong - and likely being a shit. I wouldn’t give them my business following that.
- Comment on Ordering coffee in the USA triggers me 5 weeks ago:
I more or less agree. In your juice bar example we’re talking about lower margin perishables. Totally makes sense there. The beverage in question was a coffee drink which is, frankly, pretty high margin. Especially with the ice. The problem with this thread is people moving to hypotheticals when a fact check was literally a click or so away.
Facts aside - Anyone who’s worked in hospitality or the service industry generally understands doing a solid for a customer will typically pay dividends as they will return to spend more money later. This was clearly an opportunity lost, objectively speaking.
- Comment on Ordering coffee in the USA triggers me 5 weeks ago:
You might be saying it ironically but honestly: yup. This thread is littered with examples why.
- Comment on Ordering coffee in the USA triggers me 5 weeks ago:
Factoring in the actual cost of manufacturing that cup vs the cost of the soda? God yes.
- Comment on Ordering coffee in the USA triggers me 5 weeks ago:
You were in the right and have a valid complaint. The people stating otherwise are making a bad faith argument not even based in fact.
Sorry you had that experience - the cashier was a twat; a number of these posters apparently aspire to be like him.
- Comment on Ordering coffee in the USA triggers me 5 weeks ago:
- Comment on Ordering coffee in the USA triggers me 5 weeks ago:
Turns out OP actually has a valid complaint. Social media warriors CBA to check prices before rushing to defend the poor defenseless corporation. 😅
- Comment on Ordering coffee in the USA triggers me 5 weeks ago:
- Comment on Ordering coffee in the USA triggers me 5 weeks ago:
To be fair Dunkin’ is probably a recognizable chain and OPs experience was undoubtedly bullshit.
- Comment on Ordering coffee in the USA triggers me 5 weeks ago:
I’ll just get my popcorn for this.
- Comment on Ordering coffee in the USA triggers me 5 weeks ago:
You’re free to do what you like: I’ll happily pass on it. And unseen contaminants frequently make people ill- so id stop suggesting otherwise.
- Comment on Ordering coffee in the USA triggers me 5 weeks ago:
It’s not fabricated, the machine dispenses a fixed quantity, expecting ice.
Which is customized per drink based on specifications arbitrarily selected by the franchise. It’s literally a fabricated value. If you think they don’t adjust that and don’t think it’s configurable I’ve got a bridge to sell you.
Further: it’s a coffee shop. Custom orders are not foreign. Easy ice isn’t even that unheard of. There were a variety of ways to approach that situation as the cashier and the ‘nope’ that OP got was not one of them. Hell they could have offered to cut it with regular coffee to top it off and not used the machine. Kid behind the counter was being lazy and made an excuse. Simple as that.
A subway sandwich is made to have a fixed quantity of deli meat, even if you ask for no other toppings.
This is apples and oranges. Meat is a high cost item with low margin. Drinks are literally the opposite of this. But to your point if someone asked for double meat you’d just tell them there’s a charge for it… because it’s quite literally built into the POS system. Extra shot of espresso? Yep that’s there. 2oz more coffee? Not there. Why? Because it costs more to pay someone the extra 2 minutes pushing the button in the POS system than it does to just pour the drink.
In the case of the coffee, they’d have to mix a second portion of drink in s, m or l, and hope it fits in the m cup.
From what I read it doesn’t sound like pushing the button a second time would have overflowed the existing cup and honestly? There’s a spill tray. This is low effort and the clerk cba to make even the most basic effort.
Indeed folks should prefer small coffee chains. The product is way better and the servings aren’t portioned by a machine, and asking for adjustments at such a place doesn’t put the employee in a spot of potentially getting in trouble.
I promise you the manager wouldn’t have batted an eye at filling the cup, and would likely be more pissed if a complaint came in over this exact incident. I can almost hear them saying “WTF were you thinking”… and “if you weren’t sure come get us.”
You don’t know the Starbucks employee’s life, and them following the rules isn’t choicefully being a “drone”. They just want their wage, and want to serve customers shit off the menu.
Find me a Starbucks (or any coffee chain) that doesn’t take custom orders on… their entire menu… The drone comment was quite frankly accurate. If you can’t do basic problem solving why the fuck are you there. The customer could just push the button and… to that point this is why a LOT of drink machines are self serve.
Arguably they have more “common sense” to keep their manager off their ass by just serving from the menu, rather than doing custom stuff
I covered this above. There was more to gain and less to lose over the mere pennies that second button push would have cost… and checking with a manager is quite literally part of the job.
- Comment on Ordering coffee in the USA triggers me 5 weeks ago:
You are ordering a drink, ice is there to cool it. If someone orders half ice the drink will still be filled. I could walk into any number of places and ask for no ice and they, without question, and without prompting, would give the full cup. If you genuinely believe what you wrote - man I feel for you.
It’s your opinion and you are entitled to it… but you’re wrong. I’ve worked a lot of my earlier life in bars and restaurants: the shit costs nothing and is high margin. Keeping a customer coming back over quite literally the “additional” cost of a few pennies … so they spend 100s of more dollars with your shop over the course of a year isn’t just logical: it’s good business. It’s as simple as that.
