Comment on Ordering coffee in the USA triggers me

• yggstyle@lemmy.world ⁨2⁩ ⁨months⁩ ago

  You are ordering a drink, ice is there to cool it. If someone orders half ice the drink will still be filled. I could walk into any number of places and ask for no ice and they, without question, and without prompting, would give the full cup. If you genuinely believe what you wrote - man I feel for you.

  It’s your opinion and you are entitled to it… but you’re wrong. I’ve worked a lot of my earlier life in bars and restaurants: the shit costs nothing and is high margin. Keeping a customer coming back over quite literally the “additional” cost of a few pennies … so they spend 100s of more dollars with your shop over the course of a year isn’t just logical: it’s good business. It’s as simple as that.

  source

  • Free_Opinions@feddit.uk ⁨2⁩ ⁨months⁩ ago

    If I go to a juice bar and order a drink made with one orange, one banana, one kiwi, and two scoops of ice, blended to fill a cup, I fully understand that it’s not the ice I’m paying for. If I ask for the same drink without ice, I don’t expect them to throw in another orange and half a banana to fill the cup.

    I don’t disagree that with something like soda or coffee, it costs them nothing to replace the ice with more drink. But I also don’t feel entitled to guilt them if they don’t. They’re serving the same amount of drink to everyone - I just prefer mine without ice.

    source

    • yggstyle@lemmy.world ⁨2⁩ ⁨months⁩ ago

      I more or less agree. In your juice bar example we’re talking about lower margin perishables. Totally makes sense there. The beverage in question was a coffee drink which is, frankly, pretty high margin. Especially with the ice. The problem with this thread is people moving to hypotheticals when a fact check was literally a click or so away.

      Facts aside - Anyone who’s worked in hospitality or the service industry generally understands doing a solid for a customer will typically pay dividends as they will return to spend more money later. This was clearly an opportunity lost, objectively speaking.

      source

      • Denjin@lemmings.world ⁨2⁩ ⁨months⁩ ago

        This was clearly an opportunity lost, objectively speaking.

        LOL do you think Dunkin Donuts give a flying f about one customer possibly coming back in the future and maybe buying an extra coffee some time because they got a bit extra?

        The cashier is doing what they’ve been told to do by their minimum wage, shitty job and f them for not breaking the rules and maybe even getting fired for not giving a stranger free coffee?

        source

        • -> View More Comments