Oracle customer support solved another problem

Comments

• IamRoot@sh.itjust.works ⁨1⁩ ⁨year⁩ ago

  Every help desk ticket ever submitted by me.

  I once put in a ticket because my ip phone wasn’t working., the response and closure of the ticket stated that IT attempted to call me but I could not be reached. They had the full text of the ticket. This was their response.

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  • End0fLine@startrek.website ⁨1⁩ ⁨year⁩ ago

    I’m part of the in person desktop support at the hospital I work at. The IT groups above do the same thing even to us. It is so annoying.

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    • IamRoot@sh.itjust.works ⁨1⁩ ⁨year⁩ ago

      In person you say…

      That is one on the real Problems with tech support, they are not in person angle they hide behind their ticketing systems.

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  • LazaroFilm@lemmy.world ⁨1⁩ ⁨year⁩ ago

    lol that’s infuriating.

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• Chais@sh.itjust.works ⁨1⁩ ⁨year⁩ ago

  Classic.

  Status: closed Resolution: wontfix

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• MirthfulAlembic@lemmy.world ⁨1⁩ ⁨year⁩ ago

  Oracle is nothing if not consistent in providing shitty customer support across all sorts of products.

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  • tias@discuss.tchncs.de ⁨1⁩ ⁨year⁩ ago

    They provide shitty everything. They only survive by litigation and corruption.

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• tdawg@lemmy.world ⁨1⁩ ⁨year⁩ ago

  To be fair to the tech on the other end, them marking it as solved is undoubtedly due to some system of metrics imposed on them from managment

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  • lechatron@lemmy.today ⁨1⁩ ⁨year⁩ ago

    It’s probably the only option they can choose to close a ticket.

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    • thepianistfroggollum@lemmynsfw.com ⁨1⁩ ⁨year⁩ ago

      It’s more likely that the agent chose the wrong option.

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  • thepianistfroggollum@lemmynsfw.com ⁨1⁩ ⁨year⁩ ago

    It’s more likely because the client didn’t specify a different dispo code, either because they forgot or because they don’t care enough to make things that granular. If the client doesn’t ask for it, it doesn’t get included.

    Or, the more likely option, the agent just chose the wrong option.

    Source: Designing these systems for call centers was my job for a few years.

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  • Trigger2_2000@sh.itjust.works ⁨1⁩ ⁨year⁩ ago

    Funny you should mention this - we must have both worked at the same place.

    BLUF - Management required us to mark wrong number calls as “closed, not resolved”. Next day I had 6 calls all day (really slow Sat) with 2 wrong numbers. I didn’t meet my statistics for 90%+ “first call resolution” - because the idiots in management required me to mark two as “not resolved”.

    I had to build a spreadsheet and trace in detail all 6 of my calls to show them why.

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• KairuByte@lemmy.dbzer0.com ⁨1⁩ ⁨year⁩ ago

  Your account has been flagged. I was never able to get an answer as to what the flag is for, so it could be that they think fraud is involved, or that your account is suspicious.

  Let me guess: You signed up for an always free tier account, used a VOIP number or initially tried to sign up with a card masking service like Privacy/Revolut?

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  • original_reader@lemm.ee ⁨1⁩ ⁨year⁩ ago

    Something like that. Not that they give any indication of what they expect from the start. Definitely underlines that Oracle is best avoided. Based on this, I can only magine the support one can expect with a real problem.

    Ridiculous. A true Oracle original.

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    • KairuByte@lemmy.dbzer0.com ⁨1⁩ ⁨year⁩ ago

      Real problems get addressed. The issue in this case is that they are explicitly instructed to say that line, and cut contact. They won’t go into any more detail, and even if you manage to get the account unlocked (I did, a few years back, through shear luck) they still won’t tell you what happened.

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• XeroxCool@lemmy.world ⁨1⁩ ⁨year⁩ ago

  Well it’s been solved once, so why do you expect them to re-solve it?

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• theodewere@kbin.social ⁨1⁩ ⁨year⁩ ago

  lol "Regards" uh yep

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