Submitted 6 days ago by awkwardturtle@lemmy.dbzer0.com to mildlyinfuriating@lemmy.world
Ordered something that was gonna take a week to get here, and today it was supposed to arrive.
My package wasn’t here though; it turns out I forgot to put in the last number of my address on the shipping info and now it’s been sent back because it was a non-existent address :'( I also have to figure out what company I need to contact next week to update the delivery address for since USPS didn’t directly handle the package entirely. Sad day and mild inconveniences all around
I work in a e-commerce and the amount of people that forgets the street number is insane.
We send email to ask clarification: no response (probably filtered by the artificial stupidity classification in Gmail, everyone only reads the main category)
We call them to ask clarification: nobody picks up because they assume it’s telemarketing
I blame the Google chrome auto fill, because it fills the whole form automatically instead of line by line like on Firefox, so people assume that it’s filled correctly while instead the browser decided to omit the street number
There was also some sort of Chrome autofill for the Organization field that put people’s SSN in there. We resorted to naming the field “chromeDontAutofillThis” but we still see weird data in there.
There are ways to verify addresses exist and while an unknown address is possible, it should be extra work for the user to enter such an address such that it isn’t the browser autofilling to blame.
These databases are used for calculating taxes since someone on one side of the street can have a different tax rate than their neighbor on the other side of the street.
As a customer I hate those “smart” address form as they don’t accept my real house number but I need to put the generic one and hope the delivery guy is smart enough to read notes
yuknowhokat@lemmy.world 6 days ago
Having worked customer support for a major shipping company the best thing to do is to update your address with the merchant you bought from.
awkwardturtle@lemmy.dbzer0.com 5 days ago
I ended up doing that. They said they would refund me when it got returned back to their warehouse when I talked to support.