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They're active on mastodon. I recommend asking them there.
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Submitted 8 months ago by hedge@beehaw.org to technology@beehaw.org
Comments
kbal@fedia.io 8 months ago
jarfil@beehaw.org 8 months ago
The answer is: “No”.
PS: using Reddit as a “support forum” for a project, is all kinds of wrong in the first place.
criitz@reddthat.com 8 months ago
This isn’t an article headline, it’s a discussion post. I’m not sure Betteridge’s law applies.
Gaywallet@beehaw.org 8 months ago
As a community, can we please stop this behavior? This isn’t an article, but even if it was an article, rushing to be the first person to leave a “gotcha”-style message doesn’t encourage a conversation. If you have an issue with a headline, it takes a trivial amount of time to explain what, specifically about the headline could be improved or wording that is more relevant to content that the author is presenting. You can also easily start a conversation about why sensationalizing the headline is damaging to individuals. By just pointing at wikipedia, or an xkcd, or leaving a comment like this, we’re encouraging reddit and twitter style vapid interactions which consist of who can make the best joke or flame the person who posted it the soonest.
This doesn’t promote a nice environment, when every article is met with “LAW OF HEADLINES, NO”. It’s exhausting to see. In most cases the person sharing the article isn’t who wrote the article, so they aren’t actually in control of writing it. Yes, they can choose new words to put into their post, but this platform auto-populates most links with the headline from the article, and also focusing on the headline draws attention away from the article itself and any useful or fruitful discussion that can happen as a result of discussing the content, rather than the often <.05% of the content of the article that the headline constitutes.
jarfil@beehaw.org 8 months ago
This isn’t an article
Precisely. I’d have expected that would’ve made the “/s” implicit… and I’d like to point out I did provide a reasoning (short, but still).
By just pointing at wikipedia, or an xkcd, or leaving a comment like this, we’re encouraging reddit and twitter style vapid interactions which consist of who can make the best joke or flame the person who posted it the quickest.
Once upon a time, my grandma told me an old joke:
A bunch of guys sit in a bar, and from time to time one shouts a number, then all start laughing. “35!”, and everyone laughs. “127!”, everyone laughs. A newcomer, after a while of looking at them perplexed, decides to ask what’s going on, so one of the guys tells him: “See, we all know each other for a long time, we’ve told the same jokes over and over, so we decided to just number them to save time”. The newcomer thinks for a while and says “That’s convenient… 178!”, and everyone falls silent. “That’s a new one”, whispers the guy.
Linking to Wikipedia or saying “XKCD 936”, is not (necessarily) a way to “make the best joke or flame”, it’s (also) a way of not repeating oneself for the thousandth time. XKCD 1053, and all that 🙄
In most cases the person sharing the article isn’t who wrote the article, so they aren’t actually in control of writing it.
The person who wrote the article, is in control though. A source’s bias, what did they decide to highlight, and how they decided to express it, is more often that not a good representation of an article’s content, as both content and title usually fall under the control of the same person (except some AB engagement testing shenanigans… which deserve to be pointed out on their own).
However, I agree there might be a fine line between:
- Criticizing the source
- Criticizing the poster
- Linking to a reference explanation
…which sometimes might get lost in connotations. Should I edit it to add the “/s”?
petrescatraian@libranet.de 8 months ago
Tutanota@mastodon.social 8 months ago
@petrescatraian @hedge Hi there, all support questions can be sent to our team at hello@tutao.de. We can also provide assistance via any of our social media platforms.
How was the desktop client in question which is not syncing installed on the device? Are you using an AppImage or the Flatpak option?
hedge@beehaw.org 7 months ago
[deleted]petrescatraian@libranet.de 7 months ago
@hedge Lemmy does not allow you to follow personal accounts. But you can have an account on Friendica or Kbin where you can, as both also have a decent view over Lemmy threads.
whysofurious@sopuli.xyz 8 months ago
I might have a similar problem. I was not using their desktop apps for some weeks, but I updated recently after they released a totally new app on mac os (different name so now I have two apps, ok) which I think is related to their name change. Since then, I can’t login in the new (or old) desktop app no matter what (the error was some connection issue I believe). Haven’t reached out to support yet but it seems they are having some troubles in the transition?
hedge@beehaw.org 8 months ago
[deleted]kirbowo808@kbin.social 8 months ago
Yeah frrr tbh. Like their competitors offer more services in comparison and automatic encryption that doesn’t force you to use a password everytime you want to encrypt your mail etc.
huginn@feddit.it 8 months ago
Yes
If a company has decided to use reddit as the only way to get real support you have 2 choices: use reddit or stop using the product.
At this point that’s their defacto official platform.
Just because I hate Salesforce with the red hot passion of a thousand suns doesn’t mean that I refuse to call a help line.
Make a reddit account, ask your questions, then leave. Ideally all with ublock origin running so they don’t get any ad money.
FfaerieOxide@kbin.social 8 months ago
If you use a product who would force the use of reddit to get support you have made the wrong one.
No, don't.