Submitted 7 months ago by hedge@beehaw.org to technology@beehaw.org
Because they’re not answering my support queries, and I’ve been having connectivity issues since the last two versions or so. Most of the time they’ve been pretty good, but if their desktop client can’t sync to their servers it’s of no use to me. Is anyone else having this problem?
They're active on mastodon. I recommend asking them there.
The answer is: “No”.
PS: using Reddit as a “support forum” for a project, is all kinds of wrong in the first place.
This isn’t an article headline, it’s a discussion post. I’m not sure Betteridge’s law applies.
As a community, can we please stop this behavior? This isn’t an article, but even if it was an article, rushing to be the first person to leave a “gotcha”-style message doesn’t encourage a conversation. If you have an issue with a headline, it takes a trivial amount of time to explain what, specifically about the headline could be improved or wording that is more relevant to content that the author is presenting. You can also easily start a conversation about why sensationalizing the headline is damaging to individuals. By just pointing at wikipedia, or an xkcd, or leaving a comment like this, we’re encouraging reddit and twitter style vapid interactions which consist of who can make the best joke or flame the person who posted it the soonest.
This doesn’t promote a nice environment, when every article is met with “LAW OF HEADLINES, NO”. It’s exhausting to see. In most cases the person sharing the article isn’t who wrote the article, so they aren’t actually in control of writing it. Yes, they can choose new words to put into their post, but this platform auto-populates most links with the headline from the article, and also focusing on the headline draws attention away from the article itself and any useful or fruitful discussion that can happen as a result of discussing the content, rather than the often <.05% of the content of the article that the headline constitutes.
This isn’t an article
Precisely. I’d have expected that would’ve made the “/s” implicit… and I’d like to point out I did provide a reasoning (short, but still).
By just pointing at wikipedia, or an xkcd, or leaving a comment like this, we’re encouraging reddit and twitter style vapid interactions which consist of who can make the best joke or flame the person who posted it the quickest.
Once upon a time, my grandma told me an old joke:
A bunch of guys sit in a bar, and from time to time one shouts a number, then all start laughing. “35!”, and everyone laughs. “127!”, everyone laughs. A newcomer, after a while of looking at them perplexed, decides to ask what’s going on, so one of the guys tells him: “See, we all know each other for a long time, we’ve told the same jokes over and over, so we decided to just number them to save time”. The newcomer thinks for a while and says “That’s convenient… 178!”, and everyone falls silent. “That’s a new one”, whispers the guy.
Linking to Wikipedia or saying “XKCD 936”, is not (necessarily) a way to “make the best joke or flame”, it’s (also) a way of not repeating oneself for the thousandth time. XKCD 1053, and all that 🙄
In most cases the person sharing the article isn’t who wrote the article, so they aren’t actually in control of writing it.
The person who wrote the article, is in control though. A source’s bias, what did they decide to highlight, and how they decided to express it, is more often that not a good representation of an article’s content, as both content and title usually fall under the control of the same person (except some AB engagement testing shenanigans… which deserve to be pointed out on their own).
However, I agree there might be a fine line between:
…which sometimes might get lost in connotations. Should I edit it to add the “/s”?
I do seriously respect your opinion, and if you say “No” then “No” it shall be.
@petrescatraian @hedge Hi there, all support questions can be sent to our team at hello@tutao.de. We can also provide assistance via any of our social media platforms.
How was the desktop client in question which is not syncing installed on the device? Are you using an AppImage or the Flatpak option?
Hello, I’m using the AppImage on Linux Mint. The web and android clients don’t seem to have connectivity issues; only the desktop client. I was told to log out, delete my saved account on the desktop client and then log in again. This did not work. Then I was told to disable IPv6 which I think I did, though I’m not sure, and that didn’t help either. Turning off Mullvad VPN also didn’t seem to work. I’ve also reinstalled the desktop client several times, no dice. Looking over on reddit it looks like I’m not the only Tuta user who’s been having connectivity issues. All of the stuff I mentioned trying may or may not be correct as to what I actually did; at this point I honestly can’t remember for certain. What I am certain about is being on the verge of a nervous breakdown over all this; I’ve lost several days of work and I really need to have a syncing calendar that works. Yes, I can still use it on the web, but I really prefer to use a separate client.
Can I follow them on Mastodon from Beehaw/Lemmy?
I might have a similar problem. I was not using their desktop apps for some weeks, but I updated recently after they released a totally new app on mac os (different name so now I have two apps, ok) which I think is related to their name change. Since then, I can’t login in the new (or old) desktop app no matter what (the error was some connection issue I believe). Haven’t reached out to support yet but it seems they are having some troubles in the transition?
I’m not sure what’s going on with them. I really like Tuta, I really do, but I feel that they often overpromise and underdeliver to a certain extent (not that I should be one to talk 🙄). I think part of the problem is that they don’t have enough staff. Something like quantum-proof encryption is nice, but it’s not ever going to be something that I notice as being useful. I’ve been waiting on TutaDrive, TutaNotes and similar things for quite some time now, and many other features that have been languishing on their roadmap for I don’t know how long.
Well, what they told me to do, when they did finally answer me the last time, was to remove my stored account from the client and then add it back again. What didn’t work for me might work for you. I even deleted all the app data and reinstalled it, but that didn’t seem to help. In an earlier message they seemed to think the problem had something to do with IPv6 (?) even though (I think) I’m on IPv4. Do you use a VPN? If so that might also have something to do with it.
I am looking elsewhere for email at this point, but the problem is is that they have a set of features that no other provider seems to be able to match. A comparable service will have everything they do except for something like custom domains, or it’s not open source, or has no calendar, or whatever. When they changed to “Tuta” I stupidly upgraded my account so that I could get a tuta.com domain (though it would be fun, but never use it) and so now I’m paying $15 (!) a month (I need to be on that tier since it was the only one that had email templates, which I do use). I think if I had stayed on one of their “legacy plans” or whatever, I believe they said that they would continue to honor it, and not force me to upgrade or pay more than I already was. Caveat emptor, as always.
Yeah frrr tbh. Like their competitors offer more services in comparison and automatic encryption that doesn’t force you to use a password everytime you want to encrypt your mail etc.
huginn@feddit.it 7 months ago
Yes
If a company has decided to use reddit as the only way to get real support you have 2 choices: use reddit or stop using the product.
At this point that’s their defacto official platform.
Just because I hate Salesforce with the red hot passion of a thousand suns doesn’t mean that I refuse to call a help line.
Make a reddit account, ask your questions, then leave. Ideally all with ublock origin running so they don’t get any ad money.
FfaerieOxide@kbin.social 7 months ago
If you use a product who would force the use of reddit to get support you have made the wrong one.
No, don't.