Because they’re not answering my support queries, and I’ve been having connectivity issues since the last two versions or so. Most of the time they’ve been pretty good, but if their desktop client can’t sync to their servers it’s of no use to me. Is anyone else having this problem?
They're active on mastodon. I recommend asking them there.
petrescatraian@libranet.de 1 month ago
@hedge They're pretty active here as well.
CC: @Tutanota
hedge@beehaw.org 1 month ago
Can I follow them on Mastodon from Beehaw/Lemmy?
petrescatraian@libranet.de 1 month ago
Tutanota@mastodon.social 1 month ago
@petrescatraian @hedge Hi there, all support questions can be sent to our team at hello@tutao.de. We can also provide assistance via any of our social media platforms.
How was the desktop client in question which is not syncing installed on the device? Are you using an AppImage or the Flatpak option?
hedge@beehaw.org 1 month ago
Hello, I’m using the AppImage on Linux Mint. The web and android clients don’t seem to have connectivity issues; only the desktop client. I was told to log out, delete my saved account on the desktop client and then log in again. This did not work. Then I was told to disable IPv6 which I think I did, though I’m not sure, and that didn’t help either. Turning off Mullvad VPN also didn’t seem to work. I’ve also reinstalled the desktop client several times, no dice. Looking over on reddit it looks like I’m not the only Tuta user who’s been having connectivity issues. All of the stuff I mentioned trying may or may not be correct as to what I actually did; at this point I honestly can’t remember for certain. What I am certain about is being on the verge of a nervous breakdown over all this; I’ve lost several days of work and I really need to have a syncing calendar that works. Yes, I can still use it on the web, but I really prefer to use a separate client.