Comment on Steam does the opposite of forcing Arbitration on its users

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madsen@lemmy.world ⁨2⁩ ⁨months⁩ ago

If, for example, I want to return a game in accordance with the rules and they won’t let me, I’m not gonna lawyer up and sue them from the other side of the Atlantic.

While supposedly being a lot cheaper than litigation, arbitration isn’t free either. Besides, arbitration makes it near-impossible to appeal a decision, and the outcome won’t set binding legal precedent. Furthermore, arbitration often comes with a class action waiver. Valve also removed that from the SSA.

I’m far from an expert in law, especially US law, but as I understand it, arbitration is still available (if both parties agree, I assume), it’s just not a requirement anymore. I’m sure they’re making this move because it somehow benefits them, but it still seems to me that consumers are getting more options which is usually a good thing.

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