There is no mention of any regard for the customer. Is the mental health of the customer important in this instance, at all? This is a popular post and there is obviously a generational difference of opinion, for me. It is about being polite vs. look at me and read my pin. There is no interest here in how the customer is doing. It is like saying ”thank you” vs “no problem”. In my world, “thank you” is the proper choice of respect and “no problem” comes across as rude and uncaring.