Comment on Sorry to be a bother...
Allero@lemmy.today 2 months agoIt would absolutely be nice to regulate your expression based on how another person feels. That’s basic empathy and compassion.
And even as a customer, I do care about people who deliver services to me, and do not want to make their day worse.
But sometimes it might be hard to read how another person feels right now and how better to approach them. This kind of pin makes any guesswork unnecessary.
JimmyBigSausage@lemm.ee 2 months ago
There is no mention of any regard for the customer. Is the mental health of the customer important in this instance, at all? This is a popular post and there is obviously a generational difference of opinion, for me. It is about being polite vs. look at me and read my pin. There is no interest here in how the customer is doing. It is like saying ”thank you” vs “no problem”. In my world, “thank you” is the proper choice of respect and “no problem” comes across as rude and uncaring.
Allero@lemmy.today 2 months ago
It is important! No matter what, an employee must be polite and do their job. Moreover, the customer can have a pin as well, which may dictate how they should be approached.