The last time I bought USD cash from the bank I walked in, spoke to the teller who hooked me up and I was out within maybe 4 minutes including them going to get the cash for me.

Today I was directed to take a seat as if I was there to apply for a home loan and nearly 50 minutes later was walked to a back ‘office’ and sat down like I was applying for a home loan, had to verify my email address, phone number and then verify via the mobile app that I was indeed sitting in front of someone at the bank, then re-instate what I wanted. The guy went and got a single form for me to sign stating they’re giving me 4 x $20 and 2 x $10 notes, then quizzed about my large savings account and I said no I’m not looking for a home loan right now, then he just walked me to the teller which I’d been sitting next to who had been there with no line in front of her for the entire time I was there and she sold me the cash.

CommBank, you fucking SUCK now.