That is some definite bullshit. I am both a software developer and a controls engineer. That stuff irritates me to no end, but I also understand how these systems can fail. They will always protect themselves over the user/customer, so thus we suffer. Hell, I used to do Amazon projects on the controls/industrial side. Amazon had their own software systems that they built/stole running things overall, so thankfully I didn’t have to deal with trying to make them happy on the software side too. I much prefer programming the machinery.