Comment

Comment on Amazon's system marked an item I returned a year ago as not received and charged me for this return, but the chat bot already knew they had received it.

GooberEar@lemmy.wtf ⁨1⁩ ⁨month⁩ ago

It’s not surprising here on Lemmy, but on pretty much every other site I’ve ever mentioned issues I’ve had with Amazon, the replies would be filled with people claiming it is the best customer service, that they’ve never had any issues with Amazon at all, and that it must be something I did to cause the problem.

Personally I stopped using Amazon on a regular basis almost a decade ago after it was clear that the company I first started using back in the mid 2000s was irrevocably changed for the worse.

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KellysNokia@lemmy.world ⁨1⁩ ⁨month⁩ ago
People who spend a lot on Amazon have great experiences on Amazon, people who don’t spend a lot on amazon have poorer experiences

I suspect when you contact them there is a dashboard that tells the customer service operator how much effort they should put in to retain you as a customer.

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Isoprenoid@programming.dev ⁨1⁩ ⁨month⁩ ago

the replies would be filled with ~~people~~ bots claiming it is the best customer service

There are no ~~women~~ people on the internet.

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- IsThisAnAI@lemmy.world ⁨1⁩ ⁨month⁩ ago
  Or you let your hatred off corporations lead you off into fantasy land 🤷‍♂️
  
  My family must have spent 50 or 60k at Amazon over the years and have never had more than an annoyance they was quickly fixed by a CSR.
  
  But yeah, I guess we’re all getting tricked into liking the store 🙄
  
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  - Isoprenoid@programming.dev ⁨1⁩ ⁨month⁩ ago
    Let me reply in a language you will understand:
    
    01000100 01101111 01101110 00100111 01110100 00100000 01101100 01100101 01110100 00100000 01110100 01101000 01100101 01101101 00100000 01101011 01101110 01101111 01110111 00100000 01110100 01101000 01100001 01110100 00100000 01110111 01100101 00100000 01100001 01110010 01100101 00100000 01101111 01101110 00100000 01001100 01100101 01101101 01101101 01111001 00101110
    
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    IsThisAnAI@lemmy.world ⁨1⁩ ⁨month⁩ ago
    "IEveryone I disagree with is a bot "
    
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- GooberEar@lemmy.wtf ⁨1⁩ ⁨month⁩ ago
  Nah, that’s just a cop-out if not an outright strawman.
  
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  - Zorque@lemmy.world ⁨1⁩ ⁨month⁩ ago
    And inventing a bunch of people who do nothing but sing the praises of amazon isn’t?
    
    People have been shitting on Amazon for years, you haven’t exactly stumbled on a revelation. You’re not some outsider who’s the only one who sees the truth.
    
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    IsThisAnAI@lemmy.world ⁨1⁩ ⁨month⁩ ago
    You don’t have to invent Amazons customer base 🤣
    
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jonne@infosec.pub ⁨1⁩ ⁨month⁩ ago
You probably need to stay within a certain ratio of returns vs keeping stuff, and as long as your score is good, they’ll honour returns without asking too much questions. We definitely return a lot of stuff without having any trouble, but we only return like less than 1% compared to what we buy.

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