Comment on Amazon's system marked an item I returned a year ago as not received and charged me for this return, but the chat bot already knew they had received it.

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__Lost__@lemmy.dbzer0.com ⁨1⁩ ⁨month⁩ ago

That happened to me too, but they automatically sent me a replacement. I now had 2 huge rugs, so I just returned one for a refund.

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