Having worked both retail and call center, no, they’re not in the same league. People can be assholes over the phone, absolutely, but it’s quite different from face-to-face. Someone threatens to kill me over the phone, I can say “I’d like to see you try” and hang up, and the worst that happens is I get fired. In person, they can carry out the threat.
Comment on I hate people like this
0x0@programming.dev 2 weeks agoAdd call-centers to that list.
Malfeasant@lemm.ee 2 weeks ago
Ensign_Crab@lemmy.world 2 weeks ago
And hospitality.
arken@lemmy.world 2 weeks ago
Food service and retail needs to exist, (commercial) call centers should be banned and their owners shunned from polite society.
Piemanding@sh.itjust.works 2 weeks ago
Sales call centers I would agree with you. Costumer service ones are necessary.
Ensign_Crab@lemmy.world 2 weeks ago
To a point. Beyond that point, they exist so that businesses can make anti-customer decisions while underpaying people to be abused for it.