Comment on Google sends emails that 100% look like phishing

Moonrise2473@feddit.it ⁨1⁩ ⁨month⁩ ago

• Hector_McG@programming.dev ⁨1⁩ ⁨month⁩ ago

  I doubt more than 6 people at Google knew what it was.

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• rxin@lemmy.blahaj.zone ⁨1⁩ ⁨month⁩ ago

  Yeah actually, any non-spam email should always address you by name and that’s a rule. Many services also have this in their e-mail footers “This e-mail is for XXXXX” etc. because a typical mass sent garbage mail won’t know your name.

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  • Trainguyrom@reddthat.com ⁨1⁩ ⁨month⁩ ago

    When I worked the email marketing opt out queue I relied heavily on the “this email was sent to [email address]” because 9/10 reports that the opt out didn’t work, they had setup forwarding from one email address to another

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• Rhynoplaz@lemmy.world ⁨1⁩ ⁨month⁩ ago

  Were you expecting a Google employee to notice the issue, think “Uh oh, I better let Moonrise know about this!” and type out an email for you?

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  • Vent@lemm.ee ⁨1⁩ ⁨month⁩ ago

    Email templates are ubiquitous and can easily insert names and any other variable.

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  • Moonrise2473@feddit.it ⁨1⁩ ⁨month⁩ ago

    Do you know that’s trivial to write a marketing email like

    “Dear <name placeholder>…”

    I get that Google is just a startup with limited resources and can’t afford expensive marketing tools, but this is a basic feature offered in every transactional email software, even free ones

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