The support chat in some apps needs its own notification.

Birds got into the Woolworths delivery yesterday because the doorbell wasn’t rung.

I jump on the support chat, because that’s the only way you can do anything these days, then waiting for a response I close my phone. I have a job, kids, and a life so I forget about it and the support person leaves the chat. Where does that leave my things the birds got into? I need a buzz or a reminder or something these people have replied