I even got them to secure me a refund against the Australian government after they refused to issue a refund after directing me to apply for a tourist visa with the wrong visa process.

I love this result. It’s really damn hard to protect yourself from government failure, especially in cases where you are owed money. It’s awesome that you not only got your money back, but also got to play the “fuck you, if you take my lunch money you can fight my big brother” card.