Maybe they’re taking the average for each day over the whole 24 hours, but the call centre only operates from 9:30-4:30.
Comment on math checks out
dogsoahC@lemm.ee 2 weeks agoNot necessarily. They could be constantly ever so lightly above the average value, but then once in a while, a really low value comes along and drags the average down. What you’re thinking of is the median.
then_three_more@lemmy.world 2 weeks ago
Michal@programming.dev 2 weeks ago
Yeah, like at night it falls down to 0
BehindTheBarrier@programming.dev 2 weeks ago
Easily achievable if you only take calls in working hours. Then all working hours will have more than average calls per hour for a day.
Natanael@slrpnk.net 2 weeks ago
You can also continously have above average per worked hour for the staff if you keep firing people, because then calls per person keeps going up