That would be true for the median, but not for the average
Comment on math checks out
burrito82@feddit.de 10 months ago
Well, aaaactually, don’t they have more than average calls half of the time?
Railcar8095@lemm.ee 10 months ago
Comment on math checks out
burrito82@feddit.de 10 months ago
Well, aaaactually, don’t they have more than average calls half of the time?
That would be true for the median, but not for the average
dogsoahC@lemm.ee 10 months ago
Not necessarily. They could be constantly ever so lightly above the average value, but then once in a while, a really low value comes along and drags the average down. What you’re thinking of is the median.
BehindTheBarrier@programming.dev 10 months ago
Easily achievable if you only take calls in working hours. Then all working hours will have more than average calls per hour for a day.
Natanael@slrpnk.net 10 months ago
You can also continously have above average per worked hour for the staff if you keep firing people, because then calls per person keeps going up
then_three_more@lemmy.world 10 months ago
Maybe they’re taking the average for each day over the whole 24 hours, but the call centre only operates from 9:30-4:30.
Michal@programming.dev 10 months ago
Yeah, like at night it falls down to 0