Actually that is the problem to me.

If I make an appointment for something (hot air balloon ride) then on the appointed day they call and say sorry to high of wind. I understand there is danger. So I can see them rescheduling. But if it happens again. Then to me give me the option of a refund.

Don’t make me drive an hour and a half one way, then after I’m half way there, cancel. And expect me to be happy if that happens several times.

BTW I’m not upset with you. Annoyed with companies that think this sort of a business model is ok.

But from other commentors it seems to not just be that way in my state but everywhere. My mom has never had a hot air balloon ride and she doesn’t have many years left. Guess she may never get one.