How do you think someone who's been struggling to install Linux (or any other OS) might feel coming across a comment like this? What about someone who hasn't had access to computers until very recently?
Comment on LINUX is still HARD to install?
krolden@lemmy.ml 2 years agoIts really not. Most people dont do it because they dont care.
Gaywallet@beehaw.org 2 years ago
krolden@lemmy.ml 2 years ago
Honestly I dont care. If they can't be bothered to RTFM then its their loss.
MerchantsOfMisery@lemmy.ml 2 years ago
It's not hard for tech savvy people. It is for people who aren't tech savvy.
I hear the argument you're making all the time and it's like a multilingual person telling a uniligual adult that learning a new language isn't that hard, and that unilingual people just don't care enough to learn.
It's clearly a way for tech savvy people to inflate their ego and look down on most users, and I say this as a fairly tech savvy person. I'm in good shape but for me to say overweight people just don't care enough to get healthy is a gross oversimplification. This is no different.
nathanu@mastodon.social 2 years ago
@MerchantsOfMisery @krolden this. I am the only remotely tech savvy person in my workplace - non tech savvy people take much longer to do the same work as tech savvy workers because they haven't had similar educational opportunities. They're self conscious, petrified that they'll make a mistake that they don't know how to fix, and absolutely do not have time to work out how to install an OS when they don't even know what OS stands for.
nathanu@mastodon.social 2 years ago
@MerchantsOfMisery @krolden like, people do not know the difference between a search engine and a web browser; the knowledge discrepancy between most people and the tech savvy is often so profound that we are utterly unqualified to decide what is easy and what isn't. This is why professional teams use usability studies and not their own intuition to inform UI design decisions.
nathanu@mastodon.social 2 years ago
@MerchantsOfMisery @krolden And when education is available to people, the focus is on step-by-step instructions for proprietary software, not on recognizing common design patterns or understanding the computer itself. And then we wonder why personal computing is disappearing in favor of expensive and exploitative SAAS solutions as we send users who take the initiative to ask for help to LMGTFY...
krolden@lemmy.ml 2 years ago
The worst part about people like that is that their inability to comprehend basic computer usage doesn't stop them from ranting about immigrants on Facebook.
I am firmly in the camp of the internet being too inclusive. Make it a bit difficult to use again and maybe people will stop being idiots on whatever "app" they use.
krolden@lemmy.ml 2 years ago
It really isn't. Any Ubuntu installer is 90% clicking next.
You can hold a users hand but it will end up biting you or them in the ass when you're not there to help them. People need to learn how to learn again. There's infinite number of guides, tutorials, and if you can't read theres YouTube videos.
If you can pass grade school you can figure out how to install your own operating system.
NathanUp@lemmy.ml 2 years ago
So, I used to help an older man with computer stuff. He thought that there were 'wire ladies' plugging in wires when you moved the mouse cursor, and he didn't know what it meant to "scroll." I work with people now who don't know how to select multiple items at once with a mouse. Neither of these things are intuitive because all interfaces are contrived.
There is no real-world analog to a scroll-bar, or a click+drag/ctrl+click operation. This means that not a single human has any instinct with relation to computer interfaces. Not only is this the case, but over the course of a single session on a computer, a user might face dozens of different interfaces. A user might go from the login screen to an app launcher, to a web browser window, to a web-app, to the lock-screen, et cetera, and each of these interfaces will in turn have many small components: scroll bars, buttons, text areas, check-boxes, radio buttons, et cetera, that the user may or may not be familiar with.
We have several generations alive now who never received any formal education on these interfaces or computers in general, and those that did attend school late enough to receive some education were taught step-by-step. Recognizing design patterns in such a way that you can pick up and use a new interface is a skill that requires a tremendous amount of existing knowledge, and either a tremendous amount of practice, personal interest, or education.
There is no debate that most of the population have little to no computer skills. Now you can take that 70% of the population with few to no computer skills, go the misanthropic route and just decide that they are somehow lazy, stupid, or inferior, or you can exercise your critical thinking skills to try and work out why only a small minority of the population have more than a modicum of skill on computers.
For someone without a mountain of prerequisite knowledge, a task like removing whitespace characters from a spreadsheet could take days. I've personally walked into an interns office and seen that they've been working on a similar project all week, only to solve it for them in five minutes by explaining a formula. When your time is dominated in this way by mundane tasks, not only do you not have time to 'learn how to learn,' but computers become associated with drudgery, boredom, and fear, as a single mistake might set you back hours or worse.
When we ask "is X a difficult task," it's a profound act of willful ignorance to ignore 70% of the population when we answer. The fact that we have not fixed this usability issue as designers and developers is a large part of users are increasingly hawked walled-gardens, SAAS, and why features we used to expect slowly disappear from our interfaces, making them less powerful, while usability doesn't increase at all. This problem stands in the way of widespread adoption of FLOSS, it cannot be solved by devs alone, and it's going to take some serious introspection to solve, particularly when we're so quick to ascribe a lack of computer knowledge to some kind of moral failing.
Amicchan@lemmy.ml 2 years ago
I did not even think of the lack of real analogies to computers; where did you get this idea? (That is some good thinking.)
krolden@lemmy.ml 2 years ago
I get what you're trying to say, but would you ever expect that old man to attempt to install ANY operating system whether its linux or windows or temple os?
I think maybe you should be advocating for more OEM systems to come preinstalled with linux rather than windows. It obviously doesn't make a difference if they're using windows or Ubuntu, the general principles are the same as far as using a mouse, finding a minimized window, etc. People like that are never going to consider doing their own installs and should probably have some support structure that assists them like you were doing.
As far as people in offices being computer illiterate, companies need to do better training of their own or just give a basic proficiency test when they're hiring new people.
MerchantsOfMisery@lemmy.ml 2 years ago
People do know how to learn, they just have different priorities than you and are focused on learning other things that could very well fall outside of what you believe is worth learning. Again, this is the kind of ego inflation I'm talking about-- this idea that "wow people just need to learn how to learn", it's just condescending nonsense.
Out of curiosity, how many languages do you speak?
pinknoise@lemmy.ml 2 years ago
Then that's their fault, and not the installers. Tools require at least some knowledge to use them. If someone doesn't acquire this knowledge they will at best break their tools (which is pretty difficult with computers) or at worst hurt others. The comparison isn't with "would you learn useless language x" but "would you learn language x if you plan to move to a country where it is the official language".
krolden@lemmy.ml 2 years ago
Only one, but you're equating critical thinking with knowing another language and I dont know why. Its not like the docs are written in another language you can't understand.
The Ubuntu install guide literally walks you through every step of the process. I think even tells you how to figure out the steps you need to change the boot device.
Maybe I'm just being an asshole gatekeeper, I should probably tone it back a bit. I guess we should all want more linux users since that means better driver support (maybe) as adoption increases.
I think the problems I am angry about has more to do with a broadband connection in everyone's pockets making it easy for idiots' opinions to spread like wildfire into the real world.