Yep, they may not know what’s going on, there may be a bug in their system, either the update nag or the block on the new update may be incorrect.
Comment on IT nags me everyday to update iOS, but they didn't approve the update...
MystikIncarnate@lemmy.ca 9 months ago
As an IT guy, start a ticket.
Those update messages are likely from an automated system, and the updates are probably controlled by a completely independent system that nobody looks at regularly.
By submitting exactly what you did here as a ticket to the IT team, you’re pushing them to check in on those systems and approve updates that haven’t been approved.
Yes, it’s dumb. The updates should be automatically approved. Obviously they’re not, or something has prevented them from approving it.
Personally, as IT, if I get a ticket about this, I’d want to dig into why the update wasn’t approved and make sure future updates get approved without delay; solving both the immediate issue and all related issues in the future. However, if I’m not aware of the issue, I can’t really fix it. From their view, they likely only see a dashboard of all devices and yours (along with others) are probably flagged as needing an update. This is extremely common and probably entirely ignored under normal circumstances. Almost every one of the systems I administrate at work have updates that are pending. Either the system hasn’t been restarted (mainly desktops and servers and such) or, if it’s reliant on a user taking action, I assume the user doesn’t care enough about the update to bother running it… The idea that the update hasn’t been approved or that there’s a problem getting or applying the update, doesn’t even enter my brain as a possibility until someone complains. Simply put, I don’t have time to investigate every pending update that has not yet been applied. You’d almost need a dedicated person just to keep an eye on updates in order to keep on top of them, and nobody pays an IT person solely to look after updates.
So I’m busy fixing Debbie’s printer, and Joe’s scanner, and Frank’s email that’s slowing the date in that strange format again because he somehow changed his regional settings to the UK again…
Do your IT team a favour and send them this. I promise you that they’ll be grateful, even if they don’t seem like it. Bluntly, this is a perfect amount of information.
I get requests that range from “please call me when you have a chance” to “this specific function in this specific program is doing a thing that’s different from what I see on a coworker’s screen and I like how their screen shows it better because it reminds me of my grandchild’s grade 3 school play where they played a tree.” Ok Linda, thanks, I really didn’t need to know about little Timmy’s school play… Users either give us nothing, or way too much irrelevant data. So this image shows exactly what is required for a diagnosis. Either the messages will be stopped or the update will be approved.
winterayars@sh.itjust.works 9 months ago
Jimmycrackcrack@lemmy.ml 9 months ago
If updates are approved automatically, why have a system where approval is required?
cyberic@discuss.tchncs.de 9 months ago
Because an iOS change might break existing corporate software? Just a guess.
Jimmycrackcrack@lemmy.ml 9 months ago
That’s my point. Updates pose some kind of risk to something and so require approval before they’re allowed on a corporate owned phone. But the update approvals are just automated, so…
MystikIncarnate@lemmy.ca 9 months ago
If updates are not automatically approved, then why does the notification system alert users of updates that can’t possibly install?
For me the problem is either A or B.
On the “A” side, the update should be approved and able to be installed.
On the “B” side, if updates need to be manually approved, users should not get notified about it until after approval has been granted.
Clearly, neither is what’s happening to OP. So someone needs to change something.
echodot@feddit.uk 9 months ago
It’s usually because updates will be automatically approved after a certain amount of time but not immediately. Usually because they’ll be some business critical corporate app and we have to make sure that the iOS update isn’t going to break it.
Will do love breaking apps. Normally the app developers would get for warning of updates and be able to update their apps to accommodate but a lot of corporate apps won’t be run through the app store they’re just loaded in via some management tool. The corporate apps tend not to get any warning.
And all of the above is assuming that the app is developed in house which often it isn’t so you’ll need to hire a developer team to update the app, which again adds more time.
ilinamorato@lemmy.world 9 months ago
I’m not in IT, I’m an SE, but I do wonder if their system automatically approves minor updates but requires manual intervention to approve major updates?
Or maybe it provides the functionality for them to turn off the automatic approval if they’ve done testing while the update is in beta and discovered issues that need to be addressed?
Or maybe it’s just a crufty relic of a previous IT regime when they actually did have to manually update everything, but disabling that specific checkbox would cause downstream issues they hadn’t considered. Or it’s an edict of the management that they have approvals enabled, but they don’t care whether it’s automated or not.
In my experience all enterprise technology policy is basically just three Windows scheduled tasks in a trench coat, so I also wouldn’t be surprised if it’s all of the above.