Comment on The people have spoken, and they want to speak to real live humans, not a rail ticket self-service app | Gaby Hinsliff

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mackwinston@feddit.uk ⁨1⁩ ⁨year⁩ ago

You also have to figure in what the savings actually are. For the railways in England, the staff costs (all of them - from signallers to drivers, maintenance workers, cleaners, guards, ticket office staff) are 20% of the cost of running the railway. Getting rid of a relatively small number of the worst paid staff on the railway will not do much to reduce the cost of running the railway - certainly not £5 per ticket’s worth, and the very small overall savings will not get passed on to the customers anyway.

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