So they don’t package there products currently and instead sell you insurance? Until you sign for an online order it isn’t yours so if it breaks it’s on the seller to send a replacement. They may get back to the shipping company for reimbursement but as a customer I don’t care and don’t need to know. It’s not my fault you ether didn’t package glass bottles in enough foam or the shipping company stompt your package nether are my problem I bought a product from you and until I receive what I ordered in the advertisemed state you haven’t completed your side of the contract.