In my case I think they really were angry because I am a Russian (only) citizen but I have never lived in Russia. I don’t hold an inner passport, only an outer passport (absolutely unfathomable to them), and I actually did at a point try to get the basic insurance set up, but I would have needed the inner passport for that. For them it was absolutely whack that I am a Russian citizen that has no Basic Insurance number and my very special circumstances (to add to that, at that point I was fluent in speaking and absolutely illiterate in reading and writing) were too complicated for them to follow and “every person has an insurance number wtf you’re Russian wtf is wrong with you just go and get a fucking number what’s your problem wtf why don’t you have a passport everyone has a passport from age 14 onwards wtf what is wrong with you” was absolutely the attitude.

But really, I understand, my situation was very complicated and my reasons were valid but going into all these details in a clinic, let alone an ER setting, would absolutely tire and drain the last remaining energy out of them. I absolutely prefer them being not lovey dovey and hand holding while telling me with a compassionate smile that they cannot do a CT scan without an insurance number, but instead getting necessary treatment and analysis on the spot. I don’t care if you call me names. I’ll forever be grateful to them.