Absolutely.
When I was a retail manager any manager like that would have been out the door. Their job is to make it possible for the floor people to do their jobs, and part of that is protecting their staff from asshole customers.
Even when our people screwed up, we didn’t tolerate abuse of our staff. If the customer has a legitimate complaint they can be civil about it. Otherwise they’re welcome to leave. Even from a pure business perspective, you can’t tolerate abuse. New staff costs more than assholes spend.
binarytobis@lemmy.world 17 hours ago
Every customer service job I have worked has had managers like that. This was before smart phones so maybe they just weren’t worried about getting caught.
iocase@lemmy.zip 17 hours ago
Yep same here. Some of the most miserable assholes you’ll ever have the displeasure of knowing work as retail managers.
binarytobis@lemmy.world 17 hours ago
One time I was the only one of four people scheduled to show up on Thanksgiving, and there were at least twenty people at my register while the manager just stood off to the side and watched me. One of the customers yelled at me to “Stop smiling!” when I politely greeted the customers as I scanned like hell, and the other people in line just nodded along. I’ll always regret not quitting on the spot.