Gen Z and I work in customer service. The average consumer has become such an entitled, idiotic, immature prick that you cannot reason with. Guess what age range these pricks tend to be?

If people are consistently breaking an internal rule, that means the rule should probably be looked at. I work with gen z, I manage gen z, they’re just people that society has kicked in the balls over and over and over again and their will to do anything has been eroded since they were conscious. Their primary social years cut off in the middle of a global pandemic. Maybe work with empathy and someone will want to work with you.