Did management have anything to say? How was the dip in client retention measured?
funkless_eck@sh.itjust.works 4 days ago
my company of 50 went down to 22 because of “AI productivity gainz” - then we had the biggest dip in client retention in its 11 year history and those clients that do remain all have massive issues with getting what they want and there are constant “fire drills” to keep them happy.
Devconsole@sh.itjust.works 4 days ago
funkless_eck@sh.itjust.works 4 days ago
EOY state of the Union report, 10Q reporting or whatever the eoy one is called.
Retention is the classic churn metric (lost/total)*100
mrfriki@lemmy.world 4 days ago
We just started using it a couple of weeks ago, I’m expecting this same scenario.