Comment on Asked LA Fitness to cancel my membership, they offered to freeze it for $10/month instead
Zamboni_Driver@lemmy.ca 6 days agoIt’s so clearly not a refusal. It is absolutely not illegal to offer alternatives to cancelling before cancelling. Is it annoying to have to send an extra email to finish cancelling? Mildly sure.
Mniot@programming.dev 6 days ago
Maybe Katana is somewhere with stronger consumer-protection laws than the USA. It’s not possible to make judgements about legal/illegal without at least knowing the jurisdiction.
We can say for sure that it’s obnoxious and unethical.