Comment on Asked LA Fitness to cancel my membership, they offered to freeze it for $10/month instead
Katana314@lemmy.world 11 hours agoNope. The demand was made clearly, and they did not do it. This is a refusal. Even if you want to frame it as a road bump, it is one that can readily be misconstrued as a wall; and either way is absolutely illegal.
Zamboni_Driver@lemmy.ca 10 hours ago
It’s so clearly not a refusal. It is absolutely not illegal to offer alternatives to cancelling before cancelling. Is it annoying to have to send an extra email to finish cancelling? Mildly sure.
Mniot@programming.dev 10 hours ago
Maybe Katana is somewhere with stronger consumer-protection laws than the USA. It’s not possible to make judgements about legal/illegal without at least knowing the jurisdiction.
We can say for sure that it’s obnoxious and unethical.