Comment on Discussion Thread đ˛ Thursday 19 March 2026
SpinMeAround@aussie.zone â¨4⊠â¨weeks⊠ago
Just overheard a shopkeeper deny a customer a return because her store had a certain limit for the day and they werenât able to do returns over that limit. When the customer had left, I queried it because what if the item was faulty and she said âfaulty is differentâ (obviously because they legally have to), but still⌠that doesnât sit right at all.
Itâs not ethical or nice, but sadly not illegal. Like you said, only illegal if itâs faulty. Legal to deny a âchange of mind refundâ within reason.
Even my local Woolies has changed their refund policy to be stored credit instead of a refund of money.
I totally get places doing store credit instead of $$ for change of mind returns, people definitely try and take advantage, but not being able to return something because you werenât there early enough really bothers me. Totally not the shopkeepers fault and I made it clear I wasnât questioning her, but the company policy.
tone212_@aussie.zone â¨4⊠â¨weeks⊠ago
That sounds fishy to me. Does the receipt say thereâs a limit on returns for the day? Usually itâs pretty black and white, can return for change of mind in X days.
What if they just came back the next day and did the return then?
SpinMeAround@aussie.zone â¨4⊠â¨weeks⊠ago
Pretty sure Iâd argue myself blue if I was denied a return because I wasnât early enough. Part of me wonders if itâs self imposed KPI to make her store look better. The lady wanting the return had purchased online and the online store does not offer free returns, you have to pay postage.