Comment on We must remember the simple wisdom of nature
binarytobis@lemmy.world 3 days ago
When I was a teenager, I watched this hacking 101 show made by that Kevin guy from Tech TV and hosted on his own site. The first episode was about social engineering, no computers involved.
He demonstrated how to get free pizza. First, he awkwardly followed a family in and stood nearby as they ordered, then left with them after hearing what they got. Next he called in and was like “This sausage on the pizza we just ordered is too hard, might chip my teeth. Make me a new one.” Went in and grabbed the free pizza, then strutted out like dark spider-man.
I thought this was so smart. Told everyone who would listen to me about it. This was important! The world was my oyster.
Thought about it again a few years later “Wait, everyone knows you can get free food by being a dick to employees. Hell, the manager who gave it to him probably knew he was lying and thought making a pizza was less hassle than dealing with it. The reason not to do it all the time is because humans usually* have some sense of shame.”
*I say usually because some people simply don’t have any shame at all. I once invited someone from work out to lunch with me and my friends, and they left one small slice of pizza uneaten, asked for a box, and when it came they put their thick ass restaurant plate inside and stole it. While all of us stared on in horrified fascination.
axexrx@lemmy.world 3 days ago
When I managed in restaurants, I made it a policy to not give freebies to assholes - the more shameless they were the more of a dick id be about it, to the point of loudly comping deserts or giving diacounts to tables for “being such a pleasure to have dine with us.”
Sometimes id give a nearby table a 10% off (a discretionary ‘whenever’ discount we had programmed in, usually unde locals/ friends or similar) then ‘apologizing’ for the disruption caused to their experience.
It worked, too. Had some of the most well known ‘difficult customers’ in town trained to being over the top nice to my staff, in hopes of getting the discount. I also had a lot of the die hard assholes to the point where theyd just leave if they saw me working because they knew their crap wasnt going to play.
binarytobis@lemmy.world 3 days ago
Reminds me of the story of the girl who worked at subway, and she would greet everyone with huge smiles except for That One Rude Guy, who got a completely neutral expression and no chat. After a few weeks of noticing his effect on her, he apologized profusely and promised to change his attitude.