Can’t speak for McDonald’s but I did work for DQ for a while. I think this is true, some people don’t get close enough or speak up/clearly enough to understand through the shitty outdoor microphone.
Then you have a POS that MAYBE someone programmed conveniently, but most likely not. Some settings won’t be there at all for some people’s requests, so a custom note needs to be added.
If you ever look in the back of a lot of fast food places, they often are understaffed so you’ll have someone trying to fulfill multiple roles which easily leads to mistakes. In particularly stressful situations, there were times I prepared so many things at once that I had just forgotten to add meat to a hamburger, or just marked the wrong order number on something.
Chronographs@lemmy.zip 6 days ago
Also it reduces it to just the person making your food who isn’t paid enough to give a shit instead of them and the person taking your order. One less point of failure