No, the EU doesn’t force refunds for software
Comment on Anon is a fan of GabeN
Laser@feddit.org 3 weeks ago
I think this is factually wrong, Steam only introduced refunds because they were forced to for the European market
Scrollone@feddit.it 3 weeks ago
Laser@feddit.org 3 weeks ago
Not explicitly, but 2011/83/EC does state that it applies to everything but “financial services, gambling, healthcare by regulated professionals, package travel, property transactions, social services, timeshare and most aspects of passenger transport” and reservers. And steam’s refund policy is most likely a reaction to this. See eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX…, which mentions the 14 days basically everywhere as a default withdrawal period.
Scrollone@feddit.it 3 weeks ago
The current version, at article 16, also includes software:
contracts for the supply of digital content which is not supplied on a tangible medium if the performance has begun
Laser@feddit.org 3 weeks ago
Didn’t spot that, thanks
pogodem0n@lemmy.world 3 weeks ago
I believe it was Australia