I’ve had similar frustrations with trying to a change a bundle of services. Once you add any service to your account, it’s basically impossible to remove. That’s why my account lapsed in the first place. I just wanted to remove the unused Proton drive. I had to cancel the renewal, wait for the current term to expire, and then purchase a brand new service with just the VPN.

I understand they are a business and they want to market their bundled services, but I also am more likely to patronize a company that respects user choice.

People trust them with their data, their photos, their browsing history, and their passwords. Their customer service policies do nothing to earn that trust.