Comment on No Black Friday deal for loyal/previous customers
BaroqueInMind@piefed.social 2 weeks ago
I forgot to renew my license with Proton and lost access to my password vault service they offer. After that bullshit, I never will pay a single dollar to this dogshit company.
They pull shit like this in this meme and somehow the entire internet continues to glaze this companies’ nuts all day like it’s the manifestation of a messiah, almost as if they weren’t a for-profit corporation that only gives a fuck about money.
gedaliyah@lemmy.world 2 weeks ago
I’ve had similar frustrations with trying to a change a bundle of services. Once you add any service to your account, it’s basically impossible to remove. That’s why my account lapsed in the first place. I just wanted to remove the unused Proton drive. I had to cancel the renewal, wait for the current term to expire, and then purchase a brand new service with just the VPN.
I understand they are a business and they want to market their bundled services, but I also am more likely to patronize a company that respects user choice.
People trust them with their data, their photos, their browsing history, and their passwords. Their customer service policies do nothing to earn that trust.