You had a crap therapist too if i may say so. I’m sorry that happened and happy that you are in a better place now!
I worked in costumer service for many years and was yelled at a lot, just like you. You know what my therapist said?
He said (paraphrased): “I can’t understand how these people dare treat another human being like that. Your anger about what happened is completely justified. Lets work on what we can do to improve your situation.”
We talked a lot about how to distance yourself from the situation while it happens, to not be afraid to tell people to stop yelling if that doesn’t work, rationalizing fears related to job loss, healthy ways to express aggression to vent without hurting yourself. That’s what a therapist should do, not tell you to grow a thicker hide (that is what will kill you in the long run if you are so detached from your feelings that you get completely overwhelmed if that fails even once).
I agree with @sugar_in_your_tea@sh.itjust.works that in the long run UBI will be needed to help with that - the way it goes currently means sooner or later there will be more people without jobs than with jobs, and if we don’t want the guillotines to come up (we are well on the way to that, since it becomes more and more mainstream to openly talk about stuff like that), it will be necessary to ensure a worthwhile life for the people who are not needed in classic jobs to create value, so they can create whatever they want without fear.
sugar_in_your_tea@sh.itjust.works 1 day ago
This is something I think UBI could help with, at least a form that allows you to survive without working. Being able to quit without worrying how you’ll make rent is super empowering and is something therapy can’t provide.
This wouldn’t work for everyone, but I think there’s a good chance overall productivity would improve if people felt like that instead of terriified of losing a job. Maybe then people would stand up for problems they see instead of hiding it so it’s someone else’s problem.