I didn’t get text alerts because I am not the person who pays the water! Also those only happen if you have a phone connected to the account which is absolutely not required and several periods in the area did not know about.

The “system no one knew about” was the township app. Which is a thing, sort of. Sometimes works. Different system. Four total things. Website, Facebook, text alerts if you are paying for water and have a phone connected, and a township app. Which the township apparently recently changed to a different app thing.