Comment on Water Boil Advisory
brucethemoose@lemmy.world 3 weeks agothrough phone if you have a phone on your water account, through a system no one knew existed
I interpreted this as one system. So its:
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Water website, you’d have to happen to stumble upon
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Obscure opt-in phone system
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Facebook
If that’s the case, the complaint is reasonable, as the water service is basically assuming Facebook (and word of mouth) are the only active notifications folks need.
But yeah, if OP opted out of SMS warnings or something, that’s more on them.
RebekahWSD@lemmy.world 3 weeks ago
I didn’t get text alerts because I am not the person who pays the water! Also those only happen if you have a phone connected to the account which is absolutely not required and several periods in the area did not know about.
The “system no one knew about” was the township app. Which is a thing, sort of. Sometimes works. Different system. Four total things. Website, Facebook, text alerts if you are paying for water and have a phone connected, and a township app. Which the township apparently recently changed to a different app thing.
brucethemoose@lemmy.world 3 weeks ago
Yeah, see, that makes sense. A random app and an optional account number are not reliable notification systems. They can’t just assume everyone will have those.