through phone if you have a phone on your water account, through a system no one knew existed
I interpreted this as one system. So its:
-
Water website, you’d have to happen to stumble upon
-
Obscure opt-in phone system
-
Facebook
If that’s the case, the complaint is reasonable, as the water service is basically assuming Facebook (and word of mouth) are the only active notifications folks need.
But yeah, if OP opted out of SMS warnings or something, that’s more on them.
philpo@feddit.org 15 hours ago
I literally told you the actual scientific approach that is currently used by disaster response management professionals. The methods used in OPs case are utterly insufficient and potentially dangerous. I also gave you an example why.
So…