Comment on Who is the enemy?
MystikIncarnate@lemmy.ca 5 days agoAs an IT person: Intuit products.
Their support sucks and unless it’s operating as designed, you basically can’t get any answer more specific than “call support” online, and when you do decide to call them, the IT guy can never get answers unless the account holder is on the line because they refuse to talk to anyone who isn’t on the account and they refuse to add the IT guy to the account.
Also, QuickBooks desktop is basically dead. There will be no 2025 version as far as I’m aware. They’re forcing everyone into QuickBooks online.
Also, their automated file doctor tools are basically useless, rebuilding a file has a good chance of breaking it, requiring intervention from the data services team.
They also seem to have no idea what automation is, and have little to no shits to give over making deployment and management any easier/simpler for the IT staff that needs to support their product.
Fuck. Intuit.
ghterve@lemmy.world 5 days ago
Wait until you meet Adobe
MystikIncarnate@lemmy.ca 5 days ago
They can get fucked with a rusty cactus.
But at least with Adobe, their support actually knows things, and there’s an admin console where I can see what’s happening with my team subscriptions.
They’re expensive as all fuck, but that’s not my problem. That’s a problem for the company.