I would pay more for a human without a second thought.
Fuck AI
Edit: what do you really save when you personally save for example $.30 on a transaction when the AI spends five dollars in energy?
Your scales are off. The fully loaded cost of a human worker that can answer customer service questions is probably $60k-$100k per year. That worker can only talk to one customer at a time. That worker can’t cover an entire shift by themselves because you have to have extra workers to accommodate sick/vacation time. So the cost to the company to service the customer service request is potentially $15-$40.
The cost of the AI to provide customer service (we’re not talking about quality in this statement) is maybe $1 to $5 per customer serviced.
The cost of the automated support is about an order of magnitude less than the human worker. Those higher costs for the human have to be rolled into the cost of the product or service.
This might mean you pay $10 or more for the product or service (possibly much more if multiple customer service events are expected for the product/service). Likely not 30 cents saving you’re estimating.
Canconda@lemmy.ca 3 days ago
Exactly. The economy right now is a big ball and cup game so that the rich can convince workers to keep funding their kleptocracy.
We pay taxes for public services and utilities that generate private profits while the rich get to benefit of the infrastructure that we funded. The cups, the balls, and the god damn table were all built and paid for by the working class.