Comment

Comment on Today I finally picked up my phone from in-warranty repair (motherboard replacement), I found out the camera doesn't work.

<- View Parent

bajabound@lemmy.world ⁨11⁩ ⁨months⁩ ago

Last Asus laptop I sent off for warranty screen replacement came back with a lower resolution screen off a lower end version of the same model. By the time they returned it the warranty expired and they wouldn’t fix their fuck up. I’ll never spend money on their products again.

source

Sort:hotnew top

Showroom7561@lemmy.ca ⁨11⁩ ⁨months⁩ ago

By the time they returned it the warranty expired and they wouldn’t fix their fuck up.

Sounds like this “strategy” is basically their business plan. What an awful company.

source
Natanael@slrpnk.net ⁨11⁩ ⁨months⁩ ago
That’s not even legal if you didn’t explicitly agree to it in advance after being informed of the difference

source
GbyBE@discuss.tchncs.de ⁨11⁩ ⁨months⁩ ago
If that happened in Europe, that’s illegal. The warranty period is suspended while your product is away for warranty repairs. Little side note, that only applies to the legal 2 year warranty protection, which is between the buyer and the seller (which is often not the manufacturer).

source